answer.unify.to + answer.besimplified.com · exported feed
Support Desk
Every open question and answer across both support boards — who asked, who answered, and what's still waiting on a reply.
0
Questions
0
Answers
0
Needs 1st response
0
Needs team reply
0
Waiting on customer
0
Resolved
widget deflection — last 30 days
0
questions asked
0
answered by bot
0
out of scope
0
tickets avoided
0
tickets filed
knowledge gaps — unanswered demand
No refused widget questions yet — gaps appear here once visitors ask things the KB can't answer.
—median time → first answer
—median time → accepted
monthly activity
created vs first answers · click a bar to filter
created first answer
response latency
created → first answer / accepted · click to filter
<1h0/0
1–4h0/0
4–12h0/0
12–24h0/0
1–3d0/0
3–7d0/0
>7d0/0
first answer accepted
resolution state
0 tickets · click to filter
needs attention — unanswered by age
0 waiting
resolution funnel
where tickets stall · click a stage to filter
No agent activity in this slice.
duplicate clusters — unresolved tickets about the same thing
0 of 0 questions
No data — run scripts/fetch_unify_qa.py first.